This Cookie Policy explains how GoSYNQ Ltd ("we", "us", "our") uses cookies and similar technologies on our website gosynq.io.
What Are Cookies?
Cookies are small text files stored on your device (computer, phone, tablet) by your web browser when you visit a website. They help websites:
- Remember your preferences and settings
- Understand how you use the site
- Improve your browsing experience
- Measure the effectiveness of our services
Types of Cookies We Use
1. Essential Cookies (Always Active)
These cookies are necessary for the website to function properly. You cannot opt out of these.
Purpose:
- Enable basic site functionality (navigation, access to secure areas)
- Remember your login status
- Process ticket purchases securely
Examples: Session cookies, authentication tokens
2. Analytics Cookies (Optional)
These cookies help us understand how visitors use our website so we can improve it.
Purpose:
- Track page views and user journeys
- Measure site performance and load times
- Identify popular content and features
Tools We Use:
- Google Analytics (or similar)
- Netlify Analytics
Your Choice: You can opt out of these cookies without affecting core functionality.
3. Marketing Cookies (Optional)
These cookies track your activity across websites to show you relevant ads and measure campaign effectiveness.
Purpose:
- Measure the success of marketing campaigns
- Track conversions from ads to ticket purchases
- Show relevant content based on your interests
Tools We May Use:
- Social media pixels (Instagram, Facebook)
- Google Ads conversion tracking
- UTM tracking parameters
Your Choice: You can opt out of these cookies. You may still see ads, but they won't be personalized.
4. Functional Cookies (Optional)
These cookies enhance your experience but are not essential.
Purpose:
- Remember your preferences (language, region)
- Provide enhanced features like chat support
- Remember items in your cart
Your Choice: You can disable these, but some features may not work as intended.
Third-Party Cookies
Some cookies are set by third-party services we use:
- Stripe (payment processing)
- Resend (email tracking - "email opened" status)
- Netlify (website hosting and analytics)
- Social media platforms (if you interact with embedded content)
These third parties have their own privacy policies and cookie policies. We recommend reviewing them:
- Stripe: stripe.com/privacy
- Netlify: netlify.com/privacy
How Long Do Cookies Last?
- Session cookies: Deleted when you close your browser
- Persistent cookies: Remain on your device for a set period (typically 30 days to 2 years) or until you delete them
Your Cookie Choices
1. Browser Settings
You can control and delete cookies through your browser settings:
- Chrome: Settings > Privacy and security > Cookies and other site data
- Firefox: Settings > Privacy & Security > Cookies and Site Data
- Safari: Preferences > Privacy > Manage Website Data
- Edge: Settings > Cookies and site permissions
2. Opt-Out Tools
- Google Analytics: tools.google.com/dlpage/gaoptout
- Your Online Choices: youronlinechoices.com
3. Our Cookie Banner
When you first visit our site, you'll see a cookie consent banner where you can accept or reject optional cookies.
Effect of Disabling Cookies
If you disable essential cookies:
- The website may not function properly
- You may not be able to purchase tickets
- Some pages may not load correctly
If you disable analytics/marketing cookies:
- Your experience won't be affected
- We won't be able to measure site performance as effectively
- You won't see personalized ads
Updates to This Policy
We may update this Cookie Policy from time to time to reflect changes in our practices or legal requirements. Any updates will be posted on this page with a revised "Last Updated" date.
Contact Us
If you have questions about our use of cookies, please contact us:
Email: charlie@gosynq.io
Website: gosynq.io
Your Rights
Under UK GDPR, you have the right to:
- Know what cookies we use
- Withdraw consent for optional cookies at any time
- Request information about data collected via cookies
For more information about how we handle your data, see our Privacy Policy.